How Do I File A Claim for a Lost or Damaged Package?
When a package has been damaged in transit or lost by FedEx (or other carrier) and a trace is unsuccessful, we will file a claim on your behalf. To submit a claim for a damage or lost package simply open a ticket in our support portal (TeamSupport) or send an email to firstname.lastname@example.org. One of Red Stag’s account managers will file the claim on your behalf. To do so, in your ticket you need to include:
- Tracking Number
- Is the package lost, damaged or stolen?
- Item(s) description
- Cost of one unit of each item in the package (a PO or Receipt is also very useful to attach)
- Any images of the package/item if it has been damaged when available (this is normally only needed if the items in the package exceed $100)
Once the claim has been filed, you will be given an update with the case number. Once notified by the carrier that the claim has been approved or denied the ticket will be updated. If it has been approved, the amount will be noted in the ticket and you will receive credit for that on your next fulfillment invoice.