What is TeamSupport?

Updated by Tony Runyan

TeamSupport is the customer support software platform RSF uses to manage all issues related to customer support and customer service. During the onboarding process, you will receive a password reset notification to access the TeamSupport hub where you can submit, edit and review tickets. We request that all of our clients use TeamSupport for all customer service issues and requests so we can quickly and efficiently route all requests to the right person and get those issues resolved in the shortest amount of time. These instances include:

  • Call tag/Re-route Requests 
  • Kitting Order Requests 
  • General Support 
  • Shipping Claims 
  • Order hold/modify/cancel requests 
  • Inventory/Product Inquiries 
  • Delivery/Returns Inquiries 

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