Adding RMAs to the RSF Operations Portal

Updated by Tony Runyan

Before sending us a return, we would prefer to have the RMA entered into the Operations Portal so as to properly receive the return once it arrives. View a YouTube tutorial here​: 

  1. Log into the system and go to Deliveries > RMAs. 
  2. Click on the “Create New RMA” button on the top right. 
  3. Fill in as much RMA information as you can, but at least complete all required information marked with “*” (Customer Name, Authorization Date, Carrier Name). It is also very beneficial to include the original order # in the “Merchant Order #” field. 
  4. The “Merchant RMA” field is not required as an RMA # will be generated upon completion, however, if you have an internal RMA # you would like to use, please enter it here. You can give your internal RMA # or the generated RMA # to the customer. Either will work. 
  5. If there are any special instructions, please add the min to the “Delivery Comments” section. 
  6. Click the “Add Products” button on the top right. 
  7. Click the box in the “Select” column next to the product(s) we will be receiving. 
  8. Put the quantity of each product we will be receiving into the field in the “QtyTo Add” column. 
  9. Click the “Add Selected Product(s) to RMA” button on the top right. 
  10. Once you are finished adding products, click the “Submit RMA” button on the top right.
  11. When RSF receives the RMA, we will deliver and process it as normal, however, we will make sure to inspect the products very thoroughly for damage/defects. 

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