Frequently Asked Questions

21 articles

​How Do I Estimate The Base Shipping Cost for an Order?

Calculating shipping costs can be a little overwhelming at first. However, with the right tools, it’s much easier to quickly understand the estimated shipping cost for a particular order. For purpose…

Updated by Tony Runyan

​What Information Do I Need to Get an LTL Quote?

RSF would be happy to get quotes for you for an LTL shipment (from RSF or from another location). If the shipment will be coming from RSF, you will need to follow the instructions for submitting an L…

Updated by Tony Runyan

Can I Use RSF for Amazon Replenishment (or for Replenishment for other vendors)?

Absolutely! If you have inventory at RSF that you would like to send to Amazon for FBA, we can support that. Here’s how that works: Make sure you've created the order within your Amazon account so yo…

Updated by Tony Runyan

Can I Use RSF for LTL/TL Orders?

Absolutely! If you have inventory at RSF that you would like to send in an LTL/TL shipment, we can support that. Here’s how that works: Create an order in the RSF Operations Portal for everything you…

Updated by Tony Runyan

How Do I File A Claim for a Lost or Damaged Package?

When a package has been damaged in transit, lost, or missing items and a trace is unsuccessful, we will file a claim on your behalf. To submit a claim for a damaged or lost package, or a package simp…

Updated by Brent Goad

How Do I Submit a Kitting Order?

The RSF team is happy to provide kitting as an additional value added service to our clients. Keep in mind, while we seek to provide you with the highest level of service, we do reserve the right to…

Updated by Tony Runyan

How do I schedule an Appointment for Inbound Freight to RSF?

Inbound Scheduling. A ll appointments will need to be scheduled via email. When you wish to book an inbound appointment, please email: swtinbound@redstagfulfillment.com for Sweetwater, TN shipments s…

Updated by Tony Runyan

I've Signed My FSSA. What Happens Next?

Congratulations, you've signed your FSSA! Welcome to the Red Stag Fulfillment Family!. Here's what happens next: You'll receive an email outlining the Onboarding process where you'll be asked to prov…

Updated by Matt Novak

LTL Backorder Policy

This article explains how Backordered LTL orders are handled with RSF. As the LTL team checks orders in the RSF WMS and there are backorders on an LTL order, RSF will notify a client via the Team Sup…

Updated by Jackson Griffith

Red Stag Client Integration Guide

Welcome to Red Stag Fulfillment! Here’s what you need to know to get started and complete your integration with our Warehouse Management System (WMS). Step 1: Getting your store data to RSF and inven…

Updated by Patrick Molter

What Are Red Stag Fulfillment's Requirements for Inbound Shipments?

Our goal at RSF is to get your product in stock as accurately and as quickly as possible. We have processes in place that have been developed over several years of trial and error that help us keep o…

Updated by Tony Runyan

What If I Have Special Instructions Associated With an Order?

While there are fields for internal notes and notices, we ALWAYS recommend submitting a TeamSupport ticket to notify our team of special requests or special instructions related to specific orders. B…

Updated by Tony Runyan

What are RSF's Shipping Addresses and Inbound Phone Numbers?

Red Stag Fulfillment currently has four locations. The addresses can be found below. NOTE: Our addresses on Google are office addresses and inventory should not be sent to those addresses. . Looking…

Updated by Tony Runyan

What are SOP's?

SOP stands for Standard Operating Procedure. The RSF team will work with you to define SOPs that are customized for your products. These procedures can range from how we receive and ship products to…

Updated by Tony Runyan

What is TeamSupport?

TeamSupport is the customer support software platform RSF uses to manage all issues related to customer support and customer service. During the onboarding process, you will receive a password reset…

Updated by Tony Runyan

What is a Client Pickup Order?

You may notice a shipping method called "Client Pickup" when creating an order in the RSF Operations Portal. What Client Pickup is for. The Client Pickup shipping method is meant for you (our client)…

Updated by Tony Runyan

What is an ASN?

ASN stands for Advance Shipping Notice. ASN’s are created in the RSF Operations Portal and are used to notify the RSF inbound teams of upcoming shipments. ASN’s include the expected date of delivery,…

Updated by Tony Runyan

What is an RMA?

RMA stands for Return Merchandise Authorization. RMA’s are created in the RSF Operations Portal and are used to notify the RSF inbound teams of returns that will be coming back to one of our location…

Updated by Tony Runyan

What is the RSF Operations Portal (Warehouse Management System)?

What is the RSF Operations Portal?. Operations Portal: The R​SF Operations portal​ is our proprietary Warehouse Management System. During the onboarding process, you will receive a link to the admin…

Updated by Tony Runyan