LTL Backorder Policy
This article explains how Backordered LTL orders are handled with RSF.
As the LTL team checks orders in the RSF WMS and there are backorders on an LTL order, RSF will notify a client via the Team Support ticket that was created for the order, that the order is in Backordered status.
As the client, you will have actions you can take in response:
Removing Backordered Items
Maintaining Backordered Items
*See info on how order priority works here
Note: Any and all communication in regards to a particular order should be completed in the original Team Support ticket created to begin the new order. This includes cancellations, quantity changes, shipping method changes etc.
You can login to TeamSupport here or by using the link in the top right hand corner of this screen.