Billing FAQs

Updated by Tony Runyan

  1. Which payment methods are available?
    • Direct ACH is our preferred method
    • Upon request, we can accept wire transfers or credit card payments (client will be responsible for all additional fees)
  2. How many invoices will I receive?
    • You can expect to receive 5-6 invoices per month. This will include 4-5 weekly shipping invoices and 1 monthly Fulfillment Services and Storage Invoice.
  3. How much will it cost for picking? Packaging? Overboxing? Applying labels?
    • All fees are listed in the FSSA. Detailed fulfillment and shipping cost breakdowns can be prepared on a case-by-case basis upon request and will be charged at the Special Projects Rate listed in your FSSA.
  4. When will I receive my invoices?
    • Fulfillment Services and Storage invoices are issued on the 10
       of every month. Weekly shipping invoices are generally issued on Fridays. 
  5. In the case of ACH payments, how long will I have to review my invoices before payment is automatically withdrawn? 
    • You will have a minimum of 3 days to review your invoices before ACH payments are processed. 
  6. What do I do if I believe I have an incorrect charge on my invoice? 
    • Please reach out to your account manager to review charges listed on your invoice(s) on a case-by-case basis. 

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